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Home > Trip Information > FAQs

On this page you will find some of the Frequently Asked Questions we receive and their answers. Search by topic or scroll down and view all the questions and answers. Simply click on the question to the its answer.
 
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1. How do I register my agency with Tempo Holidays?
 
2. How much  do I owe on a booking?
 		 
3. Why do some prices differ between this website and Tempo Holidays brochures, ads, PR or flyers?      
 
4. What happens if I need assistance on holiday?
 
5. How will I know what to tip and when to tip?
 
6. Who do I contact in an emergency while travelling?      
 
7. What happens if I don’t use services I have already paid for?    
 
8. Why should I book transfers before I go?
 
9. Is it cheaper to book through Tempo Holidays?
 		 
10. Is my booking confirmed?
 		 
11. Can I make an amendment online?
 		 
12. When is the best time to travel?
 
13. What happens if I want to cancel all or part of my trip?    
 
14. What if I need to cancel some of my services while travelling?
 
15. Has my documentation been issued?
 		 
16. When will I receive my documentation?
 		 
17. Is my existing passport ok?
 		 
18. Whose responsibility is it to organise entry visas?    
 
19. What is the cost of…?
 		 
20. When will your new brochures be released?
 		 
21. Why should I book before leaving home?
 
22. When do I have to pay my final balance?
 
23. Do you accept credit cards?
 
24. How can I make a payment towards my booking?
 
25. Which countries do your products cover?
 		 
26. Do you sell tours in the United States, Russia or East Asia?
 
27. How much is the standard deposit?
 
28. When is my booking deposit/balance due?     
 
29. What happens if I lose my paper documentation?
 
30. How do I retrieve my user name?      
 
31. How do I retrieve my password?    
 
32. How can I order a brochure?     
 
33. How do I manage my existing online booking?
 



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Tempo Holidays Pty Ltd ABN 51007331213 VIC License Travel Agent 31341
72 Market Street, South Melbourne, VIC, 3205 Call: 1300 558 987