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Tempo Holidays (originally named Yalla Tours) was established in 1990 by the
current owners, Susan and Gary Hearst. Tempo is a specialist travel wholesaler
focused on the Mediterranean, Central Europe, UK and Ireland, Middle East,
India and Latin America. From humble beginnings, the company has grown to be
one of Australias most respected travel wholesalers, with operations in over
fourty countries. Tempo Holidays product selection is aimed at providing
travellers with the broadest range of product available. Targeted specialist
group travel is also an important part of the product mix.
Mission
Tempo Holidays mission is to be the operator of first choice in
all the markets in which we operate, and to ensure that such choice is based on
the quality of our products, our service standards, the abilities of our staff
and the business and ethical leadership of the Company.
1990 Yalla Tours launches its first program of
Middle East, Greece and Turkey products. There are three members of staff .
1991 The Gulf war. The product expands to include
Spain, Portugal and Morocco .
1992 Introduction of a basic CRS. The appointment of
the companys first full-time sales executive. Yalla achieves preferred
status with Flight Centre and Traveland. Product expansion includes release of
a popular Seville World Expo program.
1993 Alitalia becomes Yallas first partner
airline. Purchase of Middle East wholesaler, SM Tours.
1994 Further product expansion includes the first
Italy program. Branch office opened in Sydney .
1995 There are now four brochured programs, and 11
staff. Yalla invited as one of three Australian companies to participate in
the first Israeli Prime Ministers Conference on Peace Tourism. 5,000
passengers travel this year. Company wins Israel Tourism Award for Best
Wholesaler (wins this award for six consecutive years).
1996 Continued expansion, with wholesale airfare
deals
1997 struck with Emirates and Egypt Air. Five
brochures now covering 11 countries.
1998 10,000 passengers.
2000 There are now 23 staff. Company appoints chief
operating officer to enable Directors to concentrate on business expansion.
South American program introduced.
2001 Finalist in National Tourism Industry Awards
for best wholesaler. Company changes name to Tempo Holidays. Product
expansion continues. Company moves to larger premises in bayside Melbourne .
2002 Finalist in NTIA awards. Tempo purchases state
of the art, web-enabled CRS, and begins implementation.
2003 Full implementation of CRS. Tempo now operating
in 28 countries, with 8 separate brochures. 22,000 passengers and 48 staff.
Tempo wins NTIA Best International Wholesaler award.
2004 Tempo Holidays wins NTIA Best International
Wholesaler award for the second year running.
2005 Tempo Holidays expands its operation into New
Zealand opening a dedicated office in Auckland.
2006 Tempo expands product offering to include India
and Sri Lanka and is now offering product in 43 countries. Tempo Holidays
extends its operations into the United Arab Emirates opening an office in
Dubai.
Tempo Holidays is moving forward from a base in which the company began as a
small niche operator, to a position which sees the Company as a major
specialist wholesaler with a very large client base, and many iconic industry
partners.
Tempo is currently pursuing an aggressive leading edge technology program
which, together with an already enviable world class product inventory, will
place the company amongst Australasia s leading leisure travel businesses.
Tempo Holidays is a full member of IATA, the Australian Federation of Travel
Agents, the Travel Compensation Fund, the Eastern Mediterranean Tourism
Association and the Council of Australian Tour Operators. Tempo Holidays has
strategic alliances with some of the Travel Industrys leading organisations,
including airlines: Qantas , Singapore Airlines, Emirates Airlines, Austrian
Airlines and is a partner of leading inbound destination management companies
in the regions in which they work.
Sustainable growth and the ability to offer outstanding product at
highly competitive rates is due to the emphasis we place on nurturing these
relationships and considering them as central to the success so far.
Distribution throughout Australia is via the main retail agent
networks and this is reflected by our preferred partner agreements with leading
retail agent groups including Flight Centre, Harvey World Travel, Jetset
Travelworld, Travelscene and American Express. These preferred arrangements are
supported and nurtured by the Tempo Holidays national field sales team.
Dedication to the selection of quality products from the best
suppliers, and a focus on distribution and customer service to 4,500 retail
outlets Australia wide, led to the attainment of a National Tourism Industry
Award for Best International Wholesaler in 2003.
Tempo Holidays commitment to innovation and customer service has been
demonstrated by its significant investment in technology. The introduction of a
new state of the art browser based back-office business solution, with a fully
integrated website has provided the means to distribute product, sales and
reservation information to agents and suppliers 24/7 in real time.
The user friendly interface makes product search and selection simple
and fast. Payments can be made online and credited immediately to the
reservation and Tempo Holidays is the first Australian wholesaler to implement
the Amadeus Money Direct Credit Card and Electronic Funds Transfer api
interface.
Our established relationship with our technology partner, coupled
with our own internal resources, allow us to develop and deploy new features
and respond quickly to an ever-changing environment, ensuring the latest use of
technology to facilitate security, stability, speed and reliability.
Tempo Holidays is proud to lead the Australian wholesale industry in
the use of technology, and offer their partners a range of distribution and
customer service advantages and opportunities.
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